Frequently Asked Questions

Basics

1. What is Smith?

Smith makes finding a contractor to complete your project an easy task. Compare and price shop your home projects among local contractors and service providers. We will match you with up to 4 pros within 24 hours, you select the one you like best to complete your project and schedule the service when convenient for you.

2. How does Smith work?

To get matched with local contractors and service providers, you will be asked some basic questions in order to provide project details for us to share with the contractor. We will match you with up to 4 pros within 24 hours, and can expect to receive a phone call from the matched pros typically the same day. If for some reason we cannot match you with a pro within the first 24 hours, we have a team of home assistants that will personally reach out to new pros to see if they’re interested in helping with your project. We will notify you a soon as we find a match.

3. Why should I use Smith?

Smith is the smart way to describe your home project to save you time, as our matching engine reveals local service providers to you for free. You don't have to manually email or call each provider in the hopes they will call you back, as we require them to contact homeowners within the first 24 hours. We also let you read reviews and ratings from other homeowners so you can make an informed decision.

4. What kinds of services can I request on Smith?

Everything home improvement related! We support a variety of popular home services such as plumbers, handymen, electricians, landscapers, carpenters, movers, roofers, general contractors, cleaning services, and many others.

5. Is it free to use Smith?

Yes. It's absolutely free! There is no obligation to accept the quotes or book a service provider.

6. What private information are sent to contractors?

Contractors only see your first name, zip code and project description when deciding whether or not to provide an online quote. Your full name, phone number and street address will be shown to the specific contractor once ready to connect with you.

Using Smith

1. Can I meet with providers before I decide which quote to accept?

Yes. You can call, email or text any of the pros to conveniently schedule an appointment and in-home estimate.

2. Can I ask service providers questions about their price quotes?

You are always free to call, email or text with the service providers about their price quotes.

Here are some basic tips to follow when hiring a local contractor or service provider:
  • Confirm whether licensing is required in your area for the work requested
  • Ask for proof of insurance and bonding so you’re covered in case of damage. Confirm your homeowner’s insurance requirements to see if you’re covered in the event something goes awry.
  • Request local referrals and see other work in person. Research other online review sites.
  • Get a written, itemized contract and sign off on scope changes throughout the project. Be wary if you’re asked to put down a large cash deposit before a contract is signed and you haven't vetted the pro.
  • Always go with your instincts. If something feels off, do not proceed.

Ratings and Reviews

1. How do I write a review?

Yes, you can review the local contractor or service provider via your account.

2. Can service providers remove negative reviews or contest them?

The community wants to hear about good experiences and bad ones. As long as a review is factual and not offensive, Smith will not remove it.

3. How are ratings used on Smith?

Ratings and reviews are shown to potential homeowners who are considering a particular service pro. They also may be used in our matching algorithm to determine which service pros are the right fit for your project.

Troubleshooting

1. I'm stuck. Where can I get help?

We're here to help. Email us at homeowner@gosmith.com

2. Do I have to agree to Terms of Use?

By using our apps or website, you agree to our Terms Of Use. While Smith makes the best effort of sourcing the home service pros, you have the ultimate power to decide which service pro you wish to complete your project.